CapitaLand Investment Limited - Annual Report 2021

CLI’s external communications efforts are driven by a robust media and public communications strategy. This includes proactive company updates via news releases and information on the CLI website; as well as regular and timely posts on CapitaLand’s social media platforms, across Instagram, Facebook, Twitter, LinkedIn and YouTube. Where relevant and meaningful, we also publish our responses to frequently asked questions on our website for easy access by our stakeholders. CLI ensures that any material information filed with the Singapore Exchange (SGX) and uploaded onto our corporate website is done in a timely manner and sent as email alerts to subscribers to our mailing list. We also provide opportunities for the investment community, the media and public to contact us directly by email, phone or via the “Contact Us” page on our website. Our Investor Relations policy, which provides more information on our communications framework, is available on our website at www.capitalandinvest.com. NOTABLE INVESTOR RELATIONS EVENTS IN 2021 (From left) Mr Lee Chee Koon, Mr Miguel Ko, Mr Chaly Mah and Mr Andrew Lim shared a fist bump moment at the conclusion of CapitaLand Limited 2021 Extraordinary General Meeting and Scheme Meeting. Investors were introduced to CLI’s leadership team on CLI’s Listing Day on 20 September 2021. Our Customers Our diverse customer base includes tenants, shoppers and lodging guests. As COVID-19 continued to affect the daily lives of many of our customers in 2021, safeguarding their health and well-being remained our priority. Cognisant that the pandemic has accelerated the transformation of the real estate business, we also forged ahead with initiatives to navigate the new landscape with our ecosystem partners and provide improved experiences for our customers. CapitaLand properties around the world continued to implement safe management measures in accordance with the guidelines of their respective local authorities. In 2021, our wholly owned lodging arm, The Ascott Limited (Ascott) became the first hospitality company in the world to offer its guests global access to a comprehensive suite of complimentary telehealth, telecounselling and travel security advisory services through a global partnershipwith International SOS. As frequent testing was key to detecting and ringfencing COVID-19 infections, we supported Singapore’s rollout of private Quick Test Centres at CapitaLandmalls, where members of the public could conduct self-administered Antigen Rapid Tests under supervision by approved test providers. We continued to ramp up the omnichannel offerings of CapitaStar, our key digital engagement platform for shoppers. In Singapore, we have over 1.2 million CapitaStar members, who make about 5.7 million monthly visits to the CapitaStar app, and utilised its Ascott is the first hospitality company in the world to offer its guests global access to a comprehensive suite of telehealth, telecounselling and travel security advisory services. Our Stakeholders CapitaLand supported Singapore’s rollout of private Quick Test Centres at our malls to help keep our communities safe. Key Investor Relations Events in FY 2021 Dates FY 2020 CL Financial Results Briefing 24 February Briefing on Proposed Strategic Restructuring and Listing of the Investment Management Business 22 March “Kopi with CapitaLand” (in collaboration with SIAS) 9 April 1Q 2021 CL Business Updates 12 May Post Restructuring Circulars Announcement Briefing 19 July Financial Bloggers Fireside Chat with CapitaLand 23 July SGX Corporate Connect Webinar - In Conversation with CapitaLand 23 July SIAS-CapitaLand Virtual Dialogue Session 28 July CapitaLand 2021 EGM and Scheme Meeting 10 August 1H 2021 CL Financial Results Briefing 13 August CapitaLand Investment Listing Day: Leadership Meet and Greet 20 September 3Q 2021 CLI Business Updates 3 November Annual Report 2021 61 CapitaLand Investment Limited 60