2024 Talent Development Highlights Employee engagement survey score 84% in FY 2023 85% Training per employee 31.8hours S$ 3.4million Total training investment S$2.5 million in FY 2023 92% Employees trained on ESG principles • Learning CAREnival – Annual flagship learning festival with more than 2,400 attendees across 26 countries, featuring expert talks covering culture to innovation. • Employee Insights– Open feedback platforms and annual employee survey to drive engagement and enhance employee listening. • Culture Alignment Journey– Engaged more than 1,000 global colleagues via workshops and received over 560 Cultural Beliefs Rockstar Award nominations. • Employee Wellness– CapitaLand Well-being Programme covering emotional, financial, purpose-driven, social, career and physical well-being, plus 24/7 mental wellness support. • AI Training – 20 workshops involving more than 400 employees conducted in 2024, with a target of 100 AI-driven projects to be implemented by 2025. OUR PEOPLE We foster a high-performing, collaborative culture that nurtures leaders, prioritises well-being, and drives innovation through our core beliefs of championing growth, taking ownership, building bridges, and seeking expertise. This is reflected in the initiatives we have designed to empower, engage, and support our people at every stage of their journey, including: CapitaLand staff picked up new skills at CAREnival. Staff engaged in fun and games at Staff Appreciation Night 2024. Our Stakeholders 40 CapitaLand Investment Limited ~24million Customer Engagement Highlights CapitaStar members across Singapore, China and India 92.7points +1.3 points YoY Ascott Customer Satisfaction Score Workspace users enjoyed a night of Oktoberfest celebrations held at Changi Business Park. The Ascott Privilege Signatures Lounge at the Singapore Flyer set the stage for an evening of Singapore Night Race action for top-tier Ascott Star Rewards members and property owners. Capital partners from Singapore, South Korea, Japan and Brunei attending a study tour on business spaces in India. OUR CUSTOMERS of private capital raised was from new partners >80% Building Lasting Capital Partnerships • 22 topical global speaking engagements. • More than 10 thought leadership papers published across varied topics since 2022. • Hosted a total of 50 capital partners for a study tour in India and CLI Investor Day 2024 in Singapore. Creating Heartfelt Lodging Experiences • Launched Ascott Privilege Signatures and the ASR Local Signatures series of experiential events to engage ASR members and strengthen owner relationships. • Expanded the service features within Ascott’s generative AI chatbot, Cubby, including piloting booking capabilities. • Added accessibility information to Ascott’s website to aid reservations for guests with disabilities. Building Vibrant Tenant Communities ŎŁ >ÄÒÜ¥~¾ħŅħĢĢ½~··~¾ĤŅĢĢĢÄ ĝë¾ÜÖ held in 2024. • CapitaStar digital ecosystem driving digital interactions and customer loyalty. • “Voice-Of-Customer” surveys* in 2024 show improved customer sentiment and experience in China and India, year-on-year. Through diverse touchpoints, we create positive experiences, meaningful engagement, and impactful outcomes across our diverse customer groups— tenants, shoppers, lodging asset owners, guests, and capital partners— fostering sustainable relationships that drive business growth. * Survey in Singapore was conducted in 2023. 41 Annual Report 2024
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